Optnship Logistics is committed to providing exceptional payment gateway services. We understand that there may be instances where you need to request a refund for a transaction processed through our payment gateway. This Refund Policy outlines the terms and conditions governing refund requests.
Refunds are only applicable under the following circumstances: Unauthorized Transactions: If a transaction was conducted on your account without your authorization. Payment Errors: In cases of duplicate payments or overcharges due to technical errors. Non-Delivery of Goods or Services: If you have paid for goods or services that were not delivered as agreed. Product Defects: If the product received is damaged, defective, or not as described. Cancellation: If a payment is canceled before the service or product is provided, in accordance with the cancellation policy of the merchant.
To request a refund, you should follow these steps: Contact the Merchant: In the case of a dispute, you must first attempt to resolve the issue with the merchant from whom you made the purchase. Contact [Your Payment Gateway Company]: If your issue is not resolved with the merchant, you may contact us by [contact method], providing the following information: Transaction details Reason for the refund request Supporting documentation (if applicable)
Refund requests will be processed as follows: Unauthorized Transactions: Refunds for unauthorized transactions will be processed within [number of days] business days. Payment Errors: Refunds for payment errors will be processed within [number of days] business days. Non-Delivery of Goods or Services: Refunds for non-delivery of goods or services will be processed after a reasonable investigation period to verify the claim. Product Defects: Refunds for product defects will be processed after verification of the condition of the product. Cancellation: Refunds for cancellations will be processed within [number of days] business days.
Optnship Logistics is not responsible for the quality, delivery, or any other aspect of the products or services you purchase using our payment gateway. Refund requests related to product or service quality should be directed to the merchant. [Your Payment Gateway Company] reserves the right to refuse a refund request if it does not meet the eligibility criteria outlined in this policy.
If you have any questions or concerns regarding our refund policy, please contact us at:
Email – sales@optnship.com
Mobile – 9818774297
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